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Need technical support? Please call 1-844-355-2228 or e-mail us at support@abbviecare.ca.

Please see below for some frequently asked questions which may help you:

Why are the PDF downloads taking a long time? (+)Depending on the speed of your Internet connection, some larger PDF files may take longer than expected to load. Please allow for some time to download PDF files larger than 5MB and ensure that you have the latest version of Adobe Acrobat Reader installed. If you require the latest version of Adobe Acrobat Reader, please click here.
The video appears to be playing, but I do not hear anything. Is there anything that I need to check? (+)If using a desktop computer, please ensure that the speakers are connected properly and that the volume is not muted. If using a mobile or tablet device, please check your Sound settings to ensure that the volume is not muted.
How do I enlarge the video on my screen? (+)To view the video in full-screen mode, click or tap on the Full Screen icon on the video control bar. To return to the original video display, click or tap on the Minimize icon.
The images and layout of the website appear broken. What can be causing this? (+)This site is designed to work on the following list of browsers and devices (at a minimum): Internet Explorer 10, Firefox (33.x), Chrome (40.4), Safari (6.2.3), iOS Safari (7.0) and Android (4.1.x). Please check that you are viewing this site on these supported browsers or devices.
How can I report general issues that I notice on this website? (+)If you want to report any general issues with this website, please call 1-844-355-2228 or e-mail us at support@abbviecare.ca.
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